Free shipping over $79.95 Australia Wide, or $9.99 flat rate
Delivery

Shipping & Returns

Everything you need to know about receiving your glow and our 30-day guarantee.

Free

Over $79.95

$9.99

Flat rate under $79.95

30 days

Glow guarantee

This page is maintained by Lux Tanning Co. to answer common questions about delivery and returns. It is not legal advice. For order-specific help, please contact us at hello@luxtanningco.com.

How much does shipping cost?+

We ship Australia Wide via Australia Post. Standard shipping is free on orders over $79.95. For orders under $79.95, a flat shipping fee of $9.99 applies.

How long will delivery take?+

We aim to dispatch orders within 24 business hours of payment confirmation. Most metro deliveries arrive within 2–5 business days. Regional and remote areas may take 5–10 business days. Delivery times are estimates and may vary during busy periods or due to courier network capacity.

Can I track my order?+

Yes. Once your order is dispatched, you will receive an email with a tracking number from Australia Post. You can use that number to track your parcel through the Australia Post website.

What if my order is damaged or incorrect?+

If your order arrives damaged, faulty, or not as described, please contact us within 30 days of receipt with your order number and photos of the issue. We will review it and offer a replacement or refund where appropriate.

Can I return a product for a change of mind?+

We do not offer refunds or exchanges for change of mind. This includes deciding you no longer want the product or ordering the wrong item. Please choose carefully and contact us before purchasing if you have any questions.

How does the 30-day glow guarantee work?+

Our 30-day glow guarantee covers product quality and customer satisfaction outcomes. If you have used the gummies as directed consistently and are not satisfied with your glow, or if there is a quality issue with the product, contact us within 30 days of receipt. We will review your request and may offer a replacement or refund at our discretion. This guarantee does not cover change of mind.

Do you ship internationally?+

Currently, we only ship within Australia. We hope to offer international shipping in the future.

What about subscription deliveries?+

Subscribe & Save orders renew automatically every 30 days and are shipped via Australia Post using the same rates and timeframes. Free shipping applies when the subscription order value is over $79.95. You can cancel, skip, or modify your subscription at any time before the next renewal date.

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Free shipping over $79.95 Australia Wide.

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